JoyReply is operated by Futuristic SRL. This policy explains how we handle accounts, connected Facebook Pages, comments, review-first reply suggestions, billing metadata, protection actions, and deletion requests. Last updated April 22, 2026.
We may process account details, account settings, connected Facebook Page identifiers, encrypted Page access credentials, recent Page posts, comments, Page replies, AI reply suggestions, uploaded notes or PDFs, reply examples, audience ideas, protection logs, audit logs, support messages, and diagnostics needed to run the service.
We use this data to connect authorized Pages, sync comments, show a review-first queue, detect buying intent, identify clear abuse, prepare replies in the right language and tone, save helpful reply context, suggest post ideas, provide support, secure accounts, and comply with legal or platform obligations.
JoyReply accesses only Pages the user authorizes. We use Page data to sync comments, detect abuse and buying intent, prepare replies for review, hide clear abuse when enabled, and save private reply context for that account.
AI is used to sort comments, detect language, prepare reply suggestions for review, summarize repeated questions, and suggest post ideas. User content is used to serve that user account and is not sold.
Trials and paid plans can include reply suggestions, repeat-question scans, and post ideas. Manual review, hide, ignore, like, and open-post actions do not use this AI help. Customer content is used to serve that account, not to train a shared JoyReply system.
Page access credentials are stored encrypted for authorized Page actions and protected with access controls. Users can disconnect a Page or request deletion at any time.
When paid plans are enabled, JoyReply may store plan, invoice, tax, payment status, and subscription metadata. Card details are handled by the payment processor, not stored directly by JoyReply.
JoyReply uses essential authentication cookies and browser storage for preferences such as the selected Page, theme, and language. We do not currently need advertising cookies for the core product.
We use trusted services where needed to run JoyReply, including infrastructure, database, AI processing, and support tools that help classify comments, detect abuse, prepare reply suggestions, and deliver the service. They process data only as needed to provide JoyReply.
We keep account, Page, comment, reply suggestion, billing, and audit data while the account is active and as needed for security, fraud prevention, legal obligations, accounting, dispute handling, or support.
You can ask for access, correction, export, objection, or deletion by emailing privacy@joyreply.com from the account email where possible.
If we receive a legally binding request from a public authority, we review its legal basis, limit any disclosure to the minimum necessary, document what happened, and may challenge requests that appear unlawful or overbroad where the law allows.
Company address: Str. Lebedei 27, Bl. B56, Et. 5, Ap. 27, Brasov, Romania.