Use this page to request deletion of account data, connected Facebook Page data, comment records, reply suggestions, saved reply context, Page access details, and related audit data. This is the current JoyReply delete-data address. The older /data-deletion/ path stays available as a compatibility link.
Logged-in users can request account and data deletion from JoyReply Settings. You can also email privacy@joyreply.com from your JoyReply account email with the subject "Delete my JoyReply data". Include the Page name if you have more than one.
You can also disconnect JoyReply from Facebook from your Facebook settings or JoyReply Channels page. This stops future syncs but does not replace a deletion request for data already stored in JoyReply.
We remove or anonymize personal account data, sessions, authorized Page identifiers, comment records, reply suggestions, notes and PDFs, saved reply context, audience ideas, Page access details, and operational records unless retention is required by law, accounting, or security.
We will confirm receipt and complete eligible deletion as soon as reasonably possible. For security, we may ask you to verify that you control the account or Page.
Privacy contact: privacy@joyreply.com. Support contact: contact@joyreply.com.