Delete, export, or correct your JoyReply data.

1. Send the request

If you can sign in, open Settings and use the account or data request. Otherwise email privacy@joyreply.com from the account address when possible. State whether you want access, export, correction, restriction, or deletion.

2. What to include

Do not email passwords, access tokens, identity documents, or full payment-card details.

• The email used for JoyReply.
• The workspace and connected Page name, if relevant.
• The type of request and the data it concerns.
• Any detail that helps us find the correct account without sending unnecessary personal information.

3. Verification and timing

We verify enough information to avoid changing or deleting the wrong account. We normally respond within one month. Complex or numerous requests may take longer where the law allows; if that happens, we will explain the extension.

4. What deletion covers

After verification, we delete or anonymise eligible account data, sessions, connected-channel credentials and identifiers, synced posts and comments, conversations, suggestions, programme profiles, knowledge, drafts, plans, uploaded files, generated assets, and operational data that is no longer needed.

Limited legal, accounting, security, dispute, abuse-prevention, and request-completion records may remain where required. Backups expire through their normal rotation.

5. Disconnecting a social platform

Removing JoyReply from the social platform or disconnecting a Page stops future authorised access. It does not automatically remove data already stored in JoyReply, so send a deletion request if you want that data removed as well.